About FlowWells
Designed for People Who
Invest in Feeling Better
FlowWells is an American online wellness store headquartered in Rosemount, Minnesota. We carefully select at-home recovery and massage products to help everyday people reclaim comfort, mobility, and relief — without leaving home.
Explore Our ProductsWho We Are & Why We Exist
FlowWells is an independently owned e-commerce wellness brand based at 1051 148th St W, APT 208, Rosemount, MN 55068. We operate as a direct-to-consumer Shopify store serving customers across the United States exclusively.
Our name reflects what we stand for: Flow Wellness. The belief that daily physical comfort is not a luxury — it is an investment in the person you want to be five, ten, and twenty years from now. Stiff joints, aching backs, and chronically tense muscles are not just inconveniences. They are signs that your body is asking for attention.
We exist to answer that request with products that actually work, at prices that respect your budget, delivered with a level of transparency and customer care you can rely on.
Every product listed on flowwells.com has been evaluated for its ability to address real, everyday discomfort — specifically in the areas of massage therapy, muscle recovery, heat therapy, and full-body relaxation. We do not list products we would not use ourselves.
Our Current Product: The Full-Body Relief System
At this time, FlowWells carries the FlowWells Full-Body Shiatsu Massage Mat with Heat — a complete at-home recovery system that addresses neck, shoulder, back, hip, leg, calf, and foot tension in a single device. Priced at $249.95 USD with free standard shipping.
Full-Body Shiatsu Massage Mat
Ten vibration points cover your back, hips, and thighs. The integrated shiatsu pillow kneads your neck and shoulders with deep rolling nodes. Use it on your couch, bed, recliner, or floor.
Detachable Heat Kneading Pillow
Detach the kneading pillow and use it independently on any chair, car seat, or surface. It doubles as a lower-back support and deep-kneading neck massager for use at home or in the office.
Foot & Calf Massager with Heat
Slide your feet in for deep-kneading roller relief. Flip it on its side for calf or arm massage. Adjustable heat settings penetrate tired muscles for genuine post-day recovery.
What You Can Always Expect From Us
We hold ourselves to clear, public standards on every transaction. These are not aspirations — they are commitments you can hold us to.
Free Standard Shipping — Always
Every order placed on flowwells.com ships free to any domestic US address. No minimum purchase amount. No hidden fees added at checkout. Shipping costs are absorbed entirely by FlowWells. Orders are processed within 1–3 business days and delivered within 4–12 business days thereafter. Read our full Shipping Policy for details.
Transparent Pricing — No Surprises
The price listed on every product page is the price you pay. All prices are displayed in US dollars (USD) and include the product cost. Applicable sales tax is calculated transparently at checkout based on your shipping state, in compliance with US state tax regulations. We never inflate prices before showing a "discount." View our Payment Policy for accepted methods.
Honest 30-Day Return Policy
You have 30 calendar days from the date of delivery to request a return. Items must be unused, in their original condition, and returned in original packaging. Once we receive and inspect your return, approved refunds are processed to your original payment method within 10 business days. We provide a prepaid return shipping label upon approval. Full details at our Refund Policy.
Secure Checkout & Data Privacy
Checkout on flowwells.com is processed through Shopify's PCI-DSS-compliant payment infrastructure. We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo. We never store your full payment card details on our servers. Your personal information is handled in accordance with our Privacy Policy and applicable US privacy law, including the California Consumer Privacy Act (CCPA).
Real-Time Order Tracking
Every shipped order generates a tracking confirmation email. You can also track your order at any time using our dedicated Order Tracking Page. If your tracking shows a delivered status but you have not received your package, contact us within 7 days at support@flowwells.com and we will investigate with the carrier on your behalf.
Responsive Human Support
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Central Standard Time (CST / GMT-06:00). You can reach us by email at support@flowwells.com or through our Contact Us page. Live chat is also available on our website during support hours. We aim to respond to all inquiries within one business day.
Your Experience, Step by Step
From the moment you place your order to the moment relief reaches your door — here is exactly what happens.
Browse & Select
Choose your product at flowwells.com. Every page shows accurate pricing in USD, real product images, and full specifications before you commit to anything.
Secure Checkout
Complete your order through Shopify's encrypted checkout. Sales tax is displayed clearly based on your state. Select your preferred payment method from our 12+ accepted options.
Processed & Shipped
Your order is processed within 1–3 business days. A tracking number is emailed to you as soon as your package ships. Delivery typically takes 4–12 business days.
Delivered & Supported
Your order arrives at your door. If anything is not right — wrong item, damage, or delivery issue — contact us immediately and we will make it right, no hassle.
Our Policies — Plain & Clear
We believe that a trustworthy store has nothing to hide. Every policy that governs how FlowWells operates is publicly accessible and written in plain language. No fine print surprises.
Shipping Policy
Free shipping to all 50 US states. 1–3 day processing, 4–12 day delivery. Full carrier and tracking details included.
Refund & Return Policy
30-day returns from delivery date. Items must be unused and in original packaging. Refunds processed within 10 business days of return approval.
Privacy Policy
How we collect, use, and protect your personal information. Compliant with CCPA (California) and applicable US privacy standards.
Terms of Service
The complete terms governing use of flowwells.com, purchasing, account creation, and the buyer-seller relationship between you and FlowWells.
Payment Policy
All accepted payment methods, billing practices, and how charges appear on your statement. All payments processed through Shopify's secure infrastructure.
Subscription Policy
If you opt into any recurring order or subscription arrangement, our subscription policy governs billing cycles, cancellation rights, and how to modify your plan.
We Are Here Whenever You Need Us
Have a question before you buy? Need help after your order? Want to initiate a return or track a shipment? Our support team in Rosemount, Minnesota is ready to assist. Reach us at support@flowwells.com, through our Contact Form, or via live chat on the website during business hours. We respond within one business day, Monday–Friday, 9 AM–6 PM CST.
Legal, Regulatory & Compliance Information
FlowWells operates as a US-based direct-to-consumer e-commerce business and ships exclusively within the United States, including all 50 states, Washington D.C., and applicable US territories. All transactions are conducted in US dollars (USD). We do not ship internationally at this time.
Consumer Protection: FlowWells operates in compliance with the US Federal Trade Commission (FTC) guidelines for online retailers, including truthful advertising standards, clear disclosure of all terms before purchase, and accurate product representation. Our return policy meets or exceeds consumer protection expectations applicable in all 50 US states.
Sales Tax: Sales tax is calculated and collected at checkout in accordance with applicable state and local tax laws. Tax rates are determined by your shipping address and are displayed before order confirmation. FlowWells collects sales tax in states where we have a legal obligation to do so under US nexus rules following the Supreme Court decision in South Dakota v. Wayfair, Inc. (2018).
California Residents (CCPA): If you are a California resident, you have specific rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your data. FlowWells does not sell personal information. To exercise your rights, visit our Do Not Sell or Share My Personal Information page or contact us at support@flowwells.com.
Product Disclaimer: The FlowWells Full-Body Massage Mat with Heat is a consumer wellness and personal comfort device. It is not a medical device and has not been reviewed or approved by the US Food and Drug Administration (FDA) for the treatment, diagnosis, or cure of any medical condition. If you have a medical condition, please consult a licensed healthcare professional before use. See our full Disclaimer for complete information.
Accessibility: FlowWells is committed to providing an accessible online shopping experience for all users, including individuals with disabilities. We work to maintain conformance with applicable web accessibility standards. View our Accessibility Statement for details.