Yes. FlowWells provides free standard shipping on every order shipped within the United States. There is no minimum order value, no qualifying conditions, and no promo code required. Shipping costs are fully absorbed by FlowWells on all domestic orders.

You will never see a shipping charge added at checkout. The only additional amount that may appear beyond the product price is applicable state sales tax, which is calculated transparently before you confirm your order.

FlowWells ships to all 50 US states, including Alaska and Hawaii, as well as Washington, D.C. We do not ship internationally at this time — all orders must have a delivery address within the United States.

Delivery to Alaska and Hawaii may take slightly longer than the standard 4–12 business day window due to carrier routing. If your order appears delayed, you can check your tracking status at flowwells.com/tools/track or contact us at support@flowwells.com.

Your order goes through two stages before it reaches your door:

Processing time: 1–3 business days after your order is placed. Orders placed after 6:00 PM Central Standard Time (CST) on a business day are processed the following business day. Orders placed on weekends or US federal holidays are processed the next business day.

Delivery time: Once your order ships, standard delivery takes 4–12 business days depending on your location within the United States. Customers in the continental US generally receive orders toward the lower end of that range.

You will receive a shipping confirmation email with your tracking number as soon as your order leaves our facility. Allow up to 24 hours after receiving that email for tracking information to become active on the carrier's website.

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier's tracking page. Simply click the link in that email to see real-time delivery updates.

You can also track your order at any time using our dedicated tracking tool: flowwells.com/tools/track. Enter your order number and email address to view the latest status.

Please note: tracking information may take up to 24 hours to update after your shipping confirmation is sent. If tracking still shows no movement after 48 hours, contact us at support@flowwells.com and we will look into it.

Before contacting us, please take the following steps, as carriers sometimes mark packages delivered a few hours before they physically arrive:

1. Check around your front door, back porch, garage, mailbox, and any nearby secure drop spots. 2. Check with neighbors and other household members. 3. Wait 24 hours — occasionally a "delivered" scan precedes physical delivery.

If you still cannot locate your package after taking those steps, contact us within 7 days of the delivery date at support@flowwells.com. Include your order number and we will file a carrier investigation on your behalf. Reports submitted after 7 days may not be eligible for a carrier claim.

We work hard to meet our standard delivery estimates of 4–12 business days. However, delays can occasionally occur due to factors outside our control — severe weather events, carrier capacity issues during peak periods (such as holidays), or disruptions to carrier networks.

If a significant delay affects your order, we will notify you by email. You can also monitor your shipment at any time via your tracking link. If your order appears stuck with no tracking movement for more than 5 business days after shipping, contact us at support@flowwells.com and we will escalate the issue with the carrier on your behalf.

No, FlowWells does not ship internationally at this time. We are a US-based store and ship exclusively within the United States, including all 50 states and Washington, D.C. We do not fulfill orders to Canada, the United Kingdom, Australia, or any other country.

All orders must be shipped to a valid US street address. We are unable to ship to international freight forwarders, reshipping services, or PO Boxes used as relay points to international destinations.

FlowWells offers a 30-day return policy. You have 30 calendar days from the date your order is delivered to initiate a return request. This window begins on the date of the carrier's delivery confirmation, not the date of purchase.

To be eligible for a return, your item must be: unused and in the same condition you received it, in its original packaging with all included accessories and tags, and accompanied by proof of purchase (your order confirmation email is sufficient).

Items that show signs of use, are missing original packaging, or were returned without first requesting approval will not be accepted.

To initiate a return, email us at support@flowwells.com within 30 days of delivery. Please include your order number, the item you want to return, and the reason for the return.

Once your return request is reviewed and approved, we will email you a prepaid return shipping label along with instructions on how and where to send your package. You do not need to pay for return shipping — we cover that cost.

Important: Do not ship items back to us before receiving approval and a return label. Items sent back without prior authorization will not be accepted and will not be eligible for a refund.

The return address is: FlowWells, 1051 148th St W, APT 208, Rosemount, MN 55068, United States. This address is provided on your return label — please use the label we send rather than shipping independently.

Once we receive your returned item, we will inspect it and notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days of the approval date.

After we issue the refund, your bank or credit card company may take additional time to post the credit to your account — typically 3–5 business days for most US banks. This processing time is controlled by your financial institution and is outside our control.

If more than 15 business days have passed since we approved your refund and you have not seen the credit on your statement, contact us at support@flowwells.com with your order number and we will follow up immediately.

We are sorry to hear that. Please inspect your order as soon as it arrives, and contact us immediately if your item is damaged, defective, or if you received the wrong product.

Email support@flowwells.com with your order number and clear photos of: the damaged or defective item, the original packaging, and the shipping label. This information allows us to evaluate the issue quickly and arrange a resolution — whether that is a replacement, a repair, or a full refund.

Damage or defect claims should be submitted as soon as possible after delivery. We recommend inspecting your order on the day it arrives to ensure timely resolution.

FlowWells currently processes exchanges through a two-step process rather than a direct swap. The fastest way to get the product you want is to:

1. Initiate a standard return for your current item by emailing support@flowwells.com. 2. Once your return is accepted and in transit, place a separate order on flowwells.com for the item you want.

This ensures you receive your new item as quickly as possible without having to wait for your return to be processed first. Your original order will be refunded to your payment method within 10 business days of us receiving the returned item.

No. For all approved returns, FlowWells provides a prepaid return shipping label at no cost to you. Once your return request is approved, we will email you the label and instructions on how to package and send your item back to us.

You should not purchase your own return shipping label — use only the label we provide. Using a third-party label may result in the package being undeliverable to our facility.

If your return request is not approved — for example, because the return window has passed, the item shows signs of use, or original packaging is missing — we will notify you by email with the reason. We will not issue a refund for items that do not meet the return eligibility criteria outlined in our Refund Policy.

If you disagree with a return decision or believe there has been a misunderstanding, you are welcome to respond to our email or contact us at support@flowwells.com. We review every case individually and are committed to treating every customer fairly.

FlowWells accepts 12 payment methods, all processed through Shopify's PCI-DSS Level 1 certified payment infrastructure:

Apple Pay and Google Pay availability depends on your device and browser. If a digital wallet option does not appear at your checkout, all card-based methods listed above are accepted unconditionally.

Your payment method is charged at the time you complete your order on flowwells.com — not when your order ships. This is standard practice for e-commerce stores operating on the Shopify platform.

You will receive an order confirmation email immediately after your payment is processed. This email serves as your receipt and includes your order number, items purchased, total amount charged, and billing and shipping information.

Your charge will appear on your statement as FLOWWELLS or a variation of that name. If you do not recognize a charge, please contact us before disputing it with your bank — we are happy to verify any transaction at support@flowwells.com.

No. FlowWells does not add processing fees, handling fees, packaging fees, or any other surcharges to your order. The price displayed on the product page is what you pay for the product. Shipping is free. There are no hidden costs.

The only additional amount that may appear at checkout is applicable state sales tax, which is calculated transparently based on your delivery address and shown to you before you confirm your order. Tax is never added after your order is submitted.

We also do not artificially inflate our prices before showing a "discount." Any promotional pricing reflects a genuine, temporary reduction from our standard retail price.

Yes. All transactions on flowwells.com are processed through Shopify's PCI-DSS Level 1 certified payment infrastructure — the highest level of payment security certification available in the industry. Your card data is never stored on our servers.

Every page on flowwells.com uses 256-bit SSL encryption to protect all data transmitted between your browser and our store. Shopify's built-in fraud analysis and 3D Secure authentication add an additional layer of protection against unauthorized transactions.

In currencies terms, all prices are in US Dollars (USD). If you are paying with a non-US card, your bank applies their exchange rate — FlowWells has no control over foreign currency conversion fees.

Sales tax may be applied to your order depending on your state. FlowWells collects and remits sales tax in states where we have a legal obligation to do so under US nexus rules — including states where we meet economic nexus thresholds established following the Supreme Court's ruling in South Dakota v. Wayfair, Inc. (2018).

Tax is calculated based on your delivery address and the applicable state and local tax rate for your location. The exact tax amount is displayed transparently at checkout before you confirm your order — you will never be surprised by a tax charge after completing your purchase.

If you are shopping from a state with no sales tax (such as Oregon, Montana, New Hampshire, Delaware, or Alaska), no sales tax will be applied to your order.

All transactions on flowwells.com are conducted in United States Dollars (USD). Every price displayed on our product pages, in the cart, and at checkout is stated in USD. We do not accept payments in foreign currencies.

If your card is issued outside the United States, your card issuer will convert the USD amount to your local currency at their prevailing exchange rate. FlowWells has no control over any foreign currency conversion fees charged by your bank. We recommend checking with your card issuer regarding international transaction fees before placing your order.

FlowWells may offer optional subscription arrangements for eligible products. Subscriptions are always opt-in only — you will never be enrolled in a recurring billing plan without explicitly choosing to do so. Subscriptions are clearly labeled at checkout and are never the default purchase option.

If you have opted into a subscription, you can view, modify, pause, or cancel it at any time. Cancellation requests submitted before your next billing date will prevent the next charge from occurring. Our full subscription terms are detailed in our Subscription Policy.

If you need to cancel your order or change your shipping address, contact us as soon as possible at support@flowwells.com with your order number. We process orders within 1–3 business days, and we can usually accommodate changes if the order has not yet been submitted for shipment.

Once your order has shipped and a tracking number has been assigned, we are unable to make changes to the delivery address or cancel the order mid-transit. In that case, you may refuse delivery or return the item once it arrives, per our Refund Policy.

Order confirmation emails are sent automatically as soon as your payment is processed. If you did not receive one:

1. Check your spam or junk mail folder — automated emails from online stores sometimes land there. 2. Search your inbox for emails from support@flowwells.com or "FlowWells." 3. Verify that you entered the correct email address during checkout.

If you still cannot find your confirmation email, contact us at support@flowwells.com with your name and the approximate date of your order. We can look up your order and resend your confirmation.

Address changes may be possible if your order has not yet been submitted for shipment. Contact us immediately at support@flowwells.com with your order number and the corrected address. We process orders within 1–3 business days, so quick action gives us the best chance to update your address before your order ships.

Once your order has shipped and a tracking number has been generated, we are unable to redirect the package. In that case, you would need to contact the carrier directly with your tracking number to see if a delivery redirect is available through their service — though this is not guaranteed.

You will receive your tracking number via email within 1–3 business days of placing your order — as soon as your package is prepared and submitted to the carrier. This email will include a tracking link you can click directly to see your shipment's progress.

Once you receive your tracking number, allow up to 24 hours for the carrier's system to update and show movement. If you have not received a tracking email within 4 business days of your order, contact us at support@flowwells.com.

We sincerely apologize for any fulfillment error. If you received an item that is different from what you ordered, please contact us immediately at support@flowwells.com with your order number and a photo of the item you received.

We will arrange to collect the incorrect item using a prepaid return label and ship your correct order as quickly as possible. You will not be charged anything additional for a fulfillment error — all costs associated with correcting a wrongly sent item are covered by FlowWells.

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Central Standard Time (CST / GMT-06:00). We do not operate on weekends or US federal holidays.

We aim to respond to all email inquiries within one business day. During peak periods (holidays and promotions), response times may be slightly longer. Live chat is also available on our website during support hours at flowwells.com/pages/contact-us.

You can reach us at:
Email: support@flowwells.com
Address: 1051 148th St W, APT 208, Rosemount, MN 55068, United States

The FlowWells Full-Body Shiatsu Massage Mat with Heat is a complete at-home recovery system designed to address tension and discomfort across your entire body in a single device. It combines three components:

1. The massage mat: Features ten vibration points that cover your back, hips, and thighs. Can be used on your couch, bed, recliner, or floor. 2. A detachable heat kneading pillow: Uses deep rolling nodes to knead your neck and shoulders. Detaches for standalone use on any chair, car seat, or office chair. Also functions as a lower-back support. 3. A foot and calf massager: Slide your feet in for deep-kneading roller relief. Can be flipped for calf or arm massage. Includes adjustable heat settings.

The system is priced at $249.95 USD with free standard shipping included. Full specifications are available on the product page.

No. The FlowWells Full-Body Massage Mat with Heat is a consumer wellness and personal comfort device. It has not been reviewed or approved by the US Food and Drug Administration (FDA) for the treatment, diagnosis, or cure of any medical condition.

The product is designed for general wellness, relaxation, and everyday muscle tension relief. It is not intended to substitute for medical treatment or professional physical therapy. If you have a pre-existing medical condition, are pregnant, have implanted medical devices (such as a pacemaker), or have been advised by a doctor to avoid vibration or heat therapy, please consult your licensed healthcare provider before use.

See our full Disclaimer for complete product safety information.

All FlowWells products are sold with our standard 30-day satisfaction and return guarantee. If your product arrives defective or malfunctions within this window, contact us at support@flowwells.com immediately with photos and your order number — we will resolve it promptly through a replacement or refund.

For warranty coverage beyond 30 days, please review the manufacturer documentation included with your product. If you have questions about specific warranty terms, contact us and we will do our best to assist you.

Detailed usage instructions are included with your product. General safety guidance includes: follow all instructions provided in the user manual; do not use for more than the recommended session duration; do not use while sleeping; keep heat settings at a comfortable level and never place the device directly against bare skin for extended periods without a layer of clothing or the included cover.

Do not use this product if you are pregnant, have a pacemaker or other implanted electronic device, have deep vein thrombosis, or have any condition for which heat or vibration therapy is contraindicated. When in doubt, always consult your healthcare provider before use.

Read the full product disclaimer for complete safety information.

The FlowWells Full-Body Shiatsu Massage Mat with Heat is priced at $249.95 USD. This price includes the complete three-component system (massage mat, detachable kneading pillow, and foot and calf massager) along with all included accessories.

Standard shipping is free on all orders. Applicable state sales tax is calculated at checkout based on your delivery address. There are no additional charges beyond the product price and any applicable tax.

View full product details and order at flowwells.com/products/full-body-massage-mat-with-heat.

Your FlowWells Full-Body Shiatsu Massage Mat with Heat package includes the full three-component system: the vibration massage mat (covering back, hips, thighs), the detachable shiatsu kneading pillow (for neck, shoulders, and lower back), and the foot and calf massager with heat. All necessary power cables and user documentation are also included.

If any component is missing from your package, please contact us at support@flowwells.com within 7 days of delivery and we will arrange to send the missing part immediately at no cost to you.

No. FlowWells does not sell your personal information to any third party. We use the information you provide (name, shipping address, email) solely to process and fulfill your order, communicate with you about your purchase, and operate our store.

We may share necessary order information with our shipping carrier and payment processor (Shopify) solely for the purpose of completing your transaction. We do not share your information with advertisers, data brokers, or any other third parties for commercial purposes.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

Right to Know: You can request information about the personal data we collect, use, disclose, and sell (if applicable). Right to Delete: You can request that we delete personal information we have collected about you. Right to Opt Out: You can opt out of the sale or sharing of your personal information (though FlowWells does not sell personal data). Right to Non-Discrimination: You will not receive different service or pricing for exercising your CCPA rights.

To exercise any of these rights, visit our Do Not Sell or Share My Personal Information page, or contact us directly at support@flowwells.com.

Yes. Like most e-commerce websites, flowwells.com uses cookies to enable essential site functionality (such as maintaining your shopping cart), improve user experience, and support analytics. Cookies are small text files stored on your device — they do not contain your payment card information or passwords.

You can manage or disable cookies through your browser settings at any time, though disabling certain cookies may affect your ability to use parts of our website. Our complete cookie practices are described in our Cookie Policy.

To request deletion of your personal information, contact us at support@flowwells.com with the subject line "Personal Data Deletion Request." Include your full name and the email address associated with your FlowWells account or order.

We will verify your identity before processing the request and respond within the timeframe required by applicable law. Please note that we may be required to retain certain transaction records for legal, tax, and accounting purposes even after a deletion request is honored.

FlowWells is committed to providing an accessible online shopping experience for all users, including individuals with disabilities. We work to maintain compliance with applicable web accessibility standards, including the Americans with Disabilities Act (ADA) requirements for online businesses.

If you encounter any accessibility barriers on our website or require assistance completing a purchase, please contact us at support@flowwells.com. We will be happy to assist you personally. Our full Accessibility Statement outlines our ongoing commitment and current status.

FlowWells is an independently owned direct-to-consumer e-commerce wellness brand based in the United States. Our registered business address is:

FlowWells
1051 148th St W, APT 208
Rosemount, MN 55068
United States

FlowWells operates as a Shopify-hosted online store serving customers exclusively within the United States. Our customer support team operates Monday–Friday, 9:00 AM–6:00 PM Central Standard Time (CST). You can reach us at support@flowwells.com or through our Contact Us page.

Yes. FlowWells operates in compliance with applicable US federal and state consumer protection laws, including:

FTC Act: We follow the Federal Trade Commission's guidelines for online retailers, including truthful advertising, accurate product representation, and clear disclosure of all material terms before purchase. CAN-SPAM Act: All marketing emails contain an unsubscribe option and identify the sender clearly. Electronic Fund Transfer Act: Payment terms are disclosed transparently at checkout. State consumer protection laws: We honor consumer rights in all states where we sell, including California (CCPA), New York, Texas, and all other US states where our products are delivered.

Our return policy meets or exceeds consumer protection requirements applicable across all 50 US states. View our Terms of Service and Legal Notice for full details.

Our Terms of Service govern your use of flowwells.com, including browsing, purchasing, creating an account, and interacting with our content. By using our website or placing an order, you agree to these terms.

Key points covered in our Terms include: who may use the site (US residents only), acceptable use of the website, intellectual property rights, limitation of liability, and dispute resolution. Our Terms of Service are written in plain language and are publicly accessible at all times.

If you have a complaint about a purchase, a charge, or any aspect of your experience with FlowWells, please contact us first at support@flowwells.com. We are committed to resolving issues fairly and promptly, and most concerns can be resolved within one to two business days.

If you believe a charge is unauthorized, we strongly encourage you to contact us before disputing the charge with your bank. We can verify transactions quickly and often resolve billing questions faster than a chargeback process. If we cannot resolve your concern to your satisfaction, you may pursue resolution through your card issuer or through applicable consumer protection agencies, such as the Consumer Financial Protection Bureau (CFPB) or your state's Attorney General office.

All FlowWells policies are publicly accessible at all times. Here is a complete directory: