Disclaimer
FlowWells Disclaimer
& Limitation of Liability
This page sets out the terms of use for products sold on flowwells.com, including important disclosures about the nature of our wellness devices, the limits of our liability, and your rights as a consumer under applicable US law.
FlowWells ("we," "us," or "our") operates the e-commerce website located at flowwells.com (the "Site") and sells consumer wellness products to customers located in the United States. By accessing the Site or purchasing any product from us, you agree to and acknowledge this Disclaimer in its entirety.
This Disclaimer forms part of your overall agreement with FlowWells and should be read in conjunction with our Terms of Service, Privacy Policy, Refund Policy, and Shipping Policy. In the event of any conflict between this Disclaimer and those policies, this Disclaimer governs with respect to matters of product use, health-related statements, and limitation of liability.
All information published on this Site — including product descriptions, wellness content, usage instructions, and customer-facing marketing text — is provided in good faith for general informational and commercial purposes only. Nothing on this Site should be interpreted as professional medical advice, clinical guidance, legal counsel, or a guarantee of any specific outcome.
FlowWells currently sells the FlowWells Full Body Massage Mat with Heat — a three-component consumer wellness device priced at $249.95 USD that includes a full-body shiatsu massage mat, a detachable kneading neck and shoulder pillow, and a foot and calf massager with heat. This product, and any future products sold on flowwells.com, are designed exclusively as personal comfort and general wellness devices.
Our products are intended for general personal comfort, relaxation, and everyday muscle tension relief. They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or health disorder of any kind. They are not substitutes for professional medical treatment.
The FlowWells massage mat and its components are designed for healthy adults who wish to use vibration, heat, and kneading massage functions for general comfort and relaxation at home. All product specifications — including vibration settings, heat levels, massage modes, and auto-timer functionality — are described accurately on our product pages to the best of our knowledge at the time of publication.
Product features, specifications, and descriptions are subject to manufacturer updates. In the event of any material change to a product after your purchase, FlowWells will make reasonable efforts to communicate those changes. If a product you receive materially differs from what was advertised, you are entitled to request a return under our Refund Policy.
Proper use requires reading the included quick-start guide and following all manufacturer instructions before operating the device. FlowWells is not responsible for injury, discomfort, or property damage resulting from misuse, improper assembly, unsupervised operation, use by minors, or use contrary to the instructions provided.
No content on flowwells.com — including product descriptions, wellness claims, blog posts, social media content, or customer support communications — constitutes medical advice. FlowWells is not a healthcare provider. No employee, agent, or representative of FlowWells is a licensed physician, physical therapist, chiropractor, or any other type of licensed medical or healthcare professional acting in a professional capacity on behalf of this business.
Before using any FlowWells product, you should consult with a licensed healthcare professional if any of the following apply to you:
- You have been diagnosed with a chronic pain condition, musculoskeletal disorder, or any disease affecting muscles, joints, bones, or soft tissue
- You are currently pregnant or may be pregnant
- You have a pacemaker, implanted defibrillator, or any other implanted electronic medical device
- You have a history of deep vein thrombosis (DVT), blood clots, or circulatory disorders
- You have open wounds, skin infections, bruising, rashes, or active inflammation in areas where the device would be applied
- You have recently undergone surgery (within the past 6 months) on your neck, spine, back, hips, legs, or feet
- You are taking blood-thinning medications (anticoagulants) or medications that affect circulation or sensory perception
- You have a diagnosed nerve disorder, neuropathy, or reduced sensitivity to heat or pressure
- You have a history of epilepsy or seizure disorders
- You have osteoporosis, fractures, or bone conditions that may be affected by pressure or vibration
- You have a malignant tumor or are currently undergoing active cancer treatment
- You are a minor under the age of 18
If you are uncertain whether this product is appropriate for your specific health situation, we strongly encourage you to speak with your primary care physician or a qualified healthcare provider before use. This recommendation is made for your safety and does not in any way diminish the product's intended value as a general wellness device for healthy adults.
Any testimonials, customer reviews, before-and-after statements, or descriptions of personal experiences that appear on flowwells.com, in our marketing materials, or on any FlowWells social media channel reflect the genuine experiences of individual customers. However, these individual experiences do not constitute a guarantee or warranty that you will achieve the same or similar results.
The effectiveness of massage therapy devices varies based on a wide range of factors, including but not limited to: individual body composition, existing health conditions, frequency of use, duration of sessions, age, lifestyle habits, stress levels, posture, sleep quality, and the specific nature of the muscle tension or discomfort being addressed.
FlowWells makes no representation that the FlowWells Full-Body Massage Mat with Heat will produce any specific outcome for any particular individual. Statements such as "melt away tension," "full-body relief," "deep recovery," or similar wellness language reflect the general purpose and design intent of the product as a comfort device — not a guaranteed clinical result.
In accordance with the Federal Trade Commission (FTC) guidelines on endorsements and testimonials (16 C.F.R. Part 255), any testimonials displayed on our Site represent real customer experiences. Where results depicted in testimonials are not typical, we make clear that individual results will vary. We do not compensate customers for positive reviews, and all reviews reflect the honest opinions of the individuals who provided them.
The FlowWells Full Body Massage Mat with Heat is sold as a general consumer wellness and personal comfort device. It is not a medical device as defined under the Federal Food, Drug, and Cosmetic Act (21 U.S.C. § 321(h)) and has not been cleared, approved, or reviewed by the United States Food and Drug Administration (FDA) for the purpose of diagnosing, treating, curing, mitigating, or preventing any disease or medical condition.
The product is not classified, registered, or listed with the FDA as a Class I, Class II, or Class III medical device. No claims made on flowwells.com are intended to invoke FDA jurisdiction or suggest that the product has undergone any FDA evaluation process.
A consumer-grade, personal comfort and general wellness device sold for household relaxation purposes. Intended for healthy adults for general muscle comfort, relaxation, and everyday tension relief.
This product is not a medical device. It has not been evaluated by the FDA. It is not intended to diagnose, treat, cure, prevent, or mitigate any disease, injury, disability, or medical condition.
FlowWells operates in compliance with applicable US federal regulations governing consumer product safety, including rules administered by the Consumer Product Safety Commission (CPSC) under the Consumer Product Safety Act (CPSA, 15 U.S.C. § 2051 et seq.). If you experience a product safety concern, you may report it to the CPSC at saferproducts.gov.
To the fullest extent permitted by applicable law, FlowWells, its owners, employees, agents, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from: (a) your use of or inability to use any FlowWells product; (b) your reliance on any information appearing on the Site; (c) any errors or omissions in any Site content; (d) unauthorized access to or alteration of your data; or (e) any other matter relating to the Site or any product purchased through it.
In no event shall FlowWells's aggregate liability for any claim arising from or relating to your purchase or use of a product exceed the total amount you paid to FlowWells for the specific product that is the subject of the claim.
Some US states do not permit the exclusion or limitation of incidental or consequential damages. If you reside in such a state, the above limitation may not apply to you in full or in part. Your actual rights may vary depending on your state of residence. See Section 12 for state-specific consumer rights information.
FlowWells is not liable for any personal injury, bodily harm, property damage, or other loss arising from misuse of any product, failure to follow manufacturer instructions, use by individuals with contraindicated health conditions (particularly those who did not seek medical advice as recommended), or use by minors without appropriate supervision.
Nothing in this Limitation of Liability section is intended to exclude or limit any liability that cannot be lawfully excluded or limited, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that applicable law prohibits us from limiting.
FlowWells makes every reasonable effort to ensure that all product information, pricing, availability, and descriptions published on flowwells.com are accurate and up to date at the time of publication. However, we cannot guarantee that all content is free from errors, omissions, or outdated information at all times.
Product Images: All product images displayed on our Site are intended to accurately represent the product. Minor variations in color, shade, or finish may appear due to differences in screen resolution, monitor calibration, and device display settings. These variations do not constitute a material misrepresentation of the product.
Pricing: All prices are listed in US dollars (USD) and are accurate at the time of display. Prices are subject to change without prior notice. The price you are charged is the price shown at the time your order is confirmed. In the event of a pricing error, we will notify you as soon as reasonably practicable. You will have the option to proceed with the corrected price or cancel your order for a full refund.
Availability: Product availability is updated in real time. If an item becomes unavailable after your order is placed, we will contact you promptly and issue a full refund to your original payment method within 5 business days.
Promotional Discounts: Any sale price or promotional discount shown on the Site reflects a genuine reduction from the product's regular selling price as listed on our platform. We do not artificially inflate prices prior to applying a discount.
The FlowWells website may contain hyperlinks to external websites, resources, or services that are not owned or controlled by FlowWells. These links are provided as a convenience to users and do not constitute an endorsement of the content, products, services, policies, or practices of the linked third-party website.
FlowWells has no control over and accepts no responsibility for the content, privacy practices, terms, or availability of any external website linked from flowwells.com. When you leave our Site by clicking a third-party link, you are subject to the terms and privacy policies of that third-party site. We encourage you to review the privacy policy and terms of any website you visit.
The inclusion of any third-party link does not imply that FlowWells has reviewed or verified any information on that site, nor does it indicate that the third party has endorsed FlowWells or its products.
FlowWells is committed to honest and transparent advertising. All marketing communications — including product pages, email campaigns, paid advertisements, and social media content — comply with the guidelines of the Federal Trade Commission (FTC), specifically the FTC Act's prohibition on unfair or deceptive acts or practices (15 U.S.C. § 45).
Comparative Pricing: Where a "was" price or original price is displayed alongside a sale price, the original price reflects the product's regular selling price on this platform prior to the promotional reduction. We do not use fictitious reference prices.
Testimonials and Reviews: Customer reviews and testimonials on our Site are voluntarily submitted by real customers. We do not pay for, edit, or fabricate customer reviews. Any material connection between a reviewer and FlowWells will be clearly disclosed where required. In accordance with FTC guidelines, results depicted in testimonials are not guaranteed to be typical of all users.
Product Descriptions: All product descriptions, features, specifications, and claims are written to accurately describe the product's design and intended function. We do not make false or misleading claims about what a product can do. Benefit-oriented language (such as "muscle relief," "deep kneading," or "soothing heat") reflects the device's physical function and intended consumer experience, not a guaranteed therapeutic or medical outcome.
"Free Shipping" Claims: Our free standard shipping offer is genuine. Shipping costs are fully absorbed by FlowWells on all US domestic orders. There is no minimum purchase amount required to qualify, and no hidden fees are added at checkout related to shipping.
The safety of our customers is our highest priority. The following warnings and contraindications apply to the FlowWells Full Body Massage Mat with Heat and its components. Please read these carefully before first use.
- Do not use for more than 30 minutes in a single session
- Always use the auto-timer function included on the remote
- Do not use the device while sleeping
- Do not use on or near the head, face, or front of the throat
- Do not expose the device to water or excessive moisture
- Inspect the power cord before each use; do not use if damaged
- Keep away from children under 18 years of age
- Do not place heavy objects on top of the device during storage
- Do not use near flammable materials when the heat function is active
- An implanted pacemaker or electronic medical device
- Active deep vein thrombosis (DVT) or blood clots
- Open wounds, lesions, or active skin conditions in the area of use
- A diagnosis of osteoporosis with spinal vulnerability
- Active malignancy near the area of use
- Severe varicose veins in the leg or calf area
- Reduced sensitivity to heat in the area of use (risk of burns)
- Recent surgery in areas to be massaged (within 6 months)
- Pregnancy (without prior physician approval)
If you experience pain, discomfort, numbness, tingling, skin irritation, burns, or any adverse sensation during or after use, discontinue use immediately and consult a qualified healthcare professional. Report any product-related safety incidents to us at support@flowwells.com and, where appropriate, to the US Consumer Product Safety Commission at saferproducts.gov.
All purchases on flowwells.com are processed in US dollars (USD) through Shopify's PCI-DSS Level 1 compliant payment infrastructure — the highest level of payment security certification available. FlowWells never stores your complete card number on our servers. All payment data is encrypted in transit using TLS (Transport Layer Security).
Accepted payment methods include:
All payment processing is handled by Shopify Payments, Stripe, or PayPal, depending on the payment method selected. FlowWells does not have access to, store, or transmit your complete payment card details. Charges to your account will appear as "FLOWWELLS" or "FlowWells.com" on your card statement.
Sales Tax: Sales tax is calculated and added at checkout based on your shipping address and applicable state and local tax laws. Tax rates are clearly displayed on the order confirmation screen before you complete your purchase. We do not collect sales tax on orders shipped to states where we do not have nexus under US law, in compliance with the US Supreme Court ruling in South Dakota v. Wayfair, Inc., 585 U.S. 162 (2018).
Subscription Purchases: If you choose to purchase through any subscription or recurring order arrangement, you will be clearly informed of the billing frequency, the amount to be charged, and your right to cancel at any time before completing your subscription enrollment. Subscription terms are governed by our Subscription Policy. We comply with the Restore Online Shoppers' Confidence Act (ROSCA, 15 U.S.C. § 8401 et seq.), which requires clear disclosure of all recurring charge terms before enrollment and a simple cancellation mechanism.
For full details on payment terms, visit our Payment Policy page.
Your Rights Under US State Law
US consumer protection law varies by state. The following disclosures reflect key rights that apply to customers in specific states when purchasing from FlowWells. All customers across all 50 states retain full protections under applicable federal law.
Customers in all remaining US states are fully protected by applicable federal consumer protection law, including the FTC Act (15 U.S.C. § 45), the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), the Electronic Fund Transfer Act, and all relevant federal regulations governing online retail commerce. State-level consumer protection laws in each state further supplement these federal rights. If you have a question about your specific rights as a consumer in your state, we encourage you to contact your state Attorney General's consumer protection division or reach us directly at support@flowwells.com.
Questions About This Disclaimer?
If you have any questions about the terms of this Disclaimer, your consumer rights, or how any policy applies to your purchase, our customer support team is here to help. Contact us at support@flowwells.com, through our Contact Form, or via live chat during business hours. We respond within one business day, Monday–Friday, 9 AM–6 PM CST.
FlowWells — 1051 148th St W, APT 208, Rosemount, MN 55068, United States
Complete Policy Library — FlowWells
This Disclaimer is part of the full suite of legal and compliance documentation that governs how FlowWells operates. Review our complete policies below.