FlowWells is an independently owned direct-to-consumer e-commerce wellness brand headquartered at 1051 148th St W, APT 208, Rosemount, MN 55068, United States. Our website, flowwells.com, is operated on the Shopify platform and sells wellness and personal comfort products exclusively to customers located within the United States of America.

By accessing, browsing, or making a purchase on flowwells.com, you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), along with all policies and documents linked herein. These Terms form a legally binding agreement between you ("the Customer," "you," or "your") and FlowWells ("we," "us," or "our").

If you do not agree with any part of these Terms, you must stop using this website immediately. Continued use of flowwells.com following any changes to these Terms constitutes your acceptance of those changes.

flowwells.com is made available for your personal, non-commercial use only. The website is intended to allow US-based customers to browse wellness products, learn about our business, and complete purchases. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of any third party.

FlowWells is a US-only store. We currently do not accept orders from outside the United States, and our website is not intended for international customers. If you are located outside the US, you are welcome to browse our website but may not complete a purchase.

We reserve the right to restrict or terminate your access to flowwells.com without notice if we determine that your use of the website is harmful, fraudulent, or in violation of these Terms.

FlowWells sells wellness and personal comfort products — primarily at-home massage, muscle recovery, heat therapy, and relaxation devices — designed for consumer use. Our current flagship product is the FlowWells Full Body Massage Mat with Heat, priced at $249.95 USD. Product offerings, prices, and availability may change at any time without prior notice.

Pricing Transparency: All prices displayed on flowwells.com are in US Dollars (USD) and represent the full product price before applicable sales tax. We do not inflate prices before applying discounts, and we do not charge hidden fees. The final amount — including your product total, any applicable state tax, and your shipping cost (which is always $0.00 for domestic orders) — is clearly displayed before you complete checkout.

Product Accuracy: We make every reasonable effort to ensure that product descriptions, specifications, images, and pricing are accurate and up to date. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price. We will notify you immediately and provide a full refund if this situation arises.

Product Colors & Images: Product images are provided to give you an accurate representation of what you will receive. Due to differences in monitor calibration and device display settings, actual product colors may appear slightly different from images shown on the website. We do not accept returns solely on the basis of color variation within a reasonable range.

Stock Availability: Product listings on flowwells.com reflect our current inventory. If a product becomes unavailable after your order is placed, we will notify you promptly and issue a full refund within 5 business days to your original payment method. We do not charge you for out-of-stock items.

Placing an order on flowwells.com is straightforward. Here is exactly what happens from the moment you select a product to the moment your order is confirmed:

All payments on flowwells.com are processed securely through Shopify Payments, a PCI-DSS Level 1 compliant payment processing infrastructure. We never store, transmit, or have direct access to your full payment card details on our servers. Payment is charged in full at the time of purchase, not at the time of shipment.

We currently accept the following payment methods:

All charges appear on your bank or card statement from FlowWells or "FlowWells.com." If you do not recognize a charge, please contact us at support@flowwells.com before initiating a chargeback with your bank. Most billing inquiries can be resolved quickly. Chargebacks initiated without prior contact with us may result in the suspension of your ability to purchase from flowwells.com.

For full details on our payment practices, visit our Payment Policy page.

Sales tax is calculated and collected at checkout based on your shipping address, in full compliance with applicable US state and local tax laws. The tax rate applicable to your order depends on the state and county of your delivery address and is automatically calculated by our Shopify system before you complete your purchase.

You will always see the exact sales tax amount on your order summary page before you are charged — never after. We do not charge sales tax that is not legally required, and we do not add tax-like fees that are not actual taxes.

FlowWells collects sales tax in states where we have a legal nexus obligation under US law, following the Supreme Court ruling in South Dakota v. Wayfair, Inc. (2018), which allows states to require sales tax collection from online retailers even without a physical presence in the state. We comply fully with this ruling across all applicable states.

FlowWells ships to all 50 US states, Washington D.C., and US territories served by standard domestic carriers. We do not ship internationally. All orders receive free standard shipping — no minimum order value, no promotional conditions, no fine print. Shipping is always free for every customer on every order.

Processing time is 1 to 3 business days (Monday through Friday, excluding federal holidays). Once shipped, delivery takes 4 to 12 business days depending on your location within the US. You will receive a tracking number by email as soon as your package ships. You can monitor your shipment at any time at flowwells.com/tools/track.

Delivery time estimates are provided by our carrier and are not guarantees. Delays caused by weather, carrier disruptions, or force majeure events are outside our control. If your package is significantly delayed beyond the estimated delivery window, contact us at support@flowwells.com and we will investigate with the carrier on your behalf.

Lost or Stolen Packages: If your tracking shows "Delivered" but you have not received your package, report it to us within 7 calendar days of the delivery notification. We will file a carrier claim and work to resolve the issue. Claims submitted after 7 days may be more difficult to process. For the complete details, read our Shipping Policy.

We stand behind our products and want you to be satisfied with every purchase. If you are not fully satisfied, we offer a straightforward 30-day return policy, counted from the date of delivery as shown on your tracking confirmation.

Return Eligibility Requirements:

How to Start a Return: Email support@flowwells.com with your order number and the reason for your return. Our team will review your request and — if approved — send you a prepaid return shipping label within 2 business days. Do not return any item without receiving a return authorization from us first, as unauthorized returns may not be accepted.

Refund Timeline: Once we receive and inspect your returned item, we will notify you of the approval status by email. Approved refunds are processed to your original payment method within 10 business days of receiving the return. Please allow additional time for your bank or payment provider to post the refund to your account (typically 3–5 additional business days depending on your financial institution).

Damaged or Defective Items: If your item arrives damaged, defective, or materially different from what was described on the product page, contact us within 7 calendar days of delivery with clear photos of the issue. In these cases, we will either send a free replacement or issue a full refund — no return required in most situations. We take product accuracy and quality seriously.

Exchanges: At this time, we do not offer direct exchanges through our online store. If you would like a different item, please initiate a return for the original item and place a new order. For the complete return process, read our full Refund & Return Policy.

Default Purchase Type: Standard purchases on flowwells.com are one-time, non-recurring transactions. When you complete a standard checkout, you will be charged once for the items in your cart. No recurring billing will be initiated unless you explicitly opt in to a subscription or recurring order arrangement.

If Subscription Options Are Available: FlowWells may, from time to time, offer optional subscription or recurring order programs for qualifying products. If such a program exists and you choose to enroll, the following terms apply:

For complete details, visit our Subscription Policy page.

You may shop on flowwells.com as a guest without creating an account. However, creating an account allows you to view order history, track shipments, and manage your information more easily.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@flowwells.com if you suspect any unauthorized use of your account.

You may request deletion of your account and any associated personal data at any time by contacting us. We will process your request in accordance with our Privacy Policy and applicable US privacy law.

Our products — including the FlowWells Full Body Massage Mat with Heat and all related accessories — are designed to support everyday comfort, relaxation, and personal wellness. They are not intended to replace professional medical treatment, physical therapy, or advice from a licensed healthcare provider.

If you have a diagnosed medical condition, are pregnant, have recently had surgery, or are taking medications that may be affected by heat or massage therapy, please consult a licensed physician or qualified healthcare professional before using our products.

By purchasing and using a FlowWells product, you acknowledge and accept that you have read this disclaimer, that you are using the product at your own risk and discretion, and that FlowWells bears no liability for any adverse health outcomes arising from product use contrary to the included instructions.

For our full product disclaimer, visit flowwells.com/pages/disclaimer.

All content on flowwells.com — including but not limited to product descriptions, photographs, graphics, logos, page layouts, written copy, brand name, and the overall design of the website — is the exclusive property of FlowWells or its licensed content providers and is protected by US copyright law (Title 17, United States Code) and applicable intellectual property regulations.

You may view and print content from flowwells.com solely for your personal, non-commercial use. You may not copy, reproduce, republish, distribute, upload, transmit, modify, or create derivative works from any content on this website without our prior written consent.

Unauthorized use of FlowWells intellectual property may constitute copyright infringement and may be subject to civil and criminal penalties under applicable US law. To request permission to use our content, contact us at support@flowwells.com.

Your privacy is important to us. When you use flowwells.com or make a purchase, we collect and process personal information such as your name, email address, shipping address, and payment information. This information is used solely to fulfill your order, provide customer support, and communicate with you about your purchase.

We do not sell your personal information. We do not share your data with third parties for their own marketing purposes. Data is shared only as necessary to process your order (e.g., payment processors, shipping carriers) and to operate our website platform (Shopify).

Your data is protected under applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) for California residents. FlowWells complies with these laws in full. If you are a California resident, you have the right to know what data we hold about you, request its deletion, and opt out of any data sale (of which there is none). You can exercise these rights by visiting our Do Not Sell or Share My Personal Information page.

We also use cookies to improve your browsing experience. For information on how we use cookies, visit our Cookie Policy. For our complete data practices, read our full Privacy Policy.

By using flowwells.com, you agree NOT to engage in any of the following activities:

flowwells.com and all content, products, and services offered through it are provided on an "as is" and "as available" basis. FlowWells makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required by applicable US consumer protection law.

We do not guarantee that the website will be uninterrupted, error-free, or entirely secure at all times. While we take reasonable precautions to protect your data and maintain website availability, we cannot guarantee continuous or secure access to flowwells.com.

Important Note for Consumer Transactions: Nothing in this section removes or limits your statutory rights as a US consumer. Where applicable law does not permit the exclusion of implied warranties, those warranties remain in effect to the minimum extent required by law.

To the fullest extent permitted by applicable US law, FlowWells, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of flowwells.com or from any product purchased through our store, including but not limited to loss of revenue, loss of data, or personal injury, even if we have been advised of the possibility of such damages.

In all cases, FlowWells's total liability to you for any claim arising out of or relating to these Terms or your use of our website and products shall not exceed the total amount you paid to FlowWells for the specific transaction giving rise to the claim.

Some US states do not allow the limitation of certain types of liability. In those states, our liability is limited to the maximum extent permitted by applicable state law. Your statutory rights under consumer protection law are not affected by this limitation.

Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the State of Minnesota, United States of America, without regard to its conflict of law provisions. You agree that any legal action or proceeding related to these Terms or your use of flowwells.com shall be brought exclusively in the state or federal courts located in Dakota County, Minnesota.

Informal Resolution First: Before pursuing any formal legal action, we strongly encourage you to contact us directly. The vast majority of concerns can be resolved quickly and fairly through direct communication. Please email us at support@flowwells.com and allow us at least 10 business days to respond and attempt to resolve your concern.

Consumer Rights Not Waived: Nothing in these Terms removes your right to file a complaint with the US Federal Trade Commission (FTC), your state attorney general's office, or any other applicable consumer protection authority. These Terms do not override any statutory rights you have under US consumer protection law.

Severability: If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

FlowWells ships to all 50 US states and is committed to respecting the consumer protection laws of each state where our customers are located. Below is a summary of key state-specific rights that may apply to you:

FlowWells reserves the right to update or modify these Terms of Service at any time. When we make changes, we will update the "Effective Date" at the top of this page. If changes are material and affect your rights as a customer, we will make reasonable efforts to notify you via email (if you have an account) or through a notice on our website.

Your continued use of flowwells.com after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with a change, you should stop using the website and contact us at support@flowwells.com if you have a pending order that may be affected.

Related Policies & Pages

© 2026 FlowWells. All rights reserved. · 1051 148th St W, APT 208, Rosemount, MN 55068 · support@flowwells.com

These Terms of Service were last updated on May 31, 2026. For questions, contact us at flowwells.com/pages/contact-us.